Support & Maintenance

Training, SLAs and continuous optimisation after launch.

Training, SLA-backed support, monitoring, patching and continuous optimisation after launch.

What this service covers

Software is a living asset. We keep your applications patched, secure and performing, respond to issues within agreed service levels, and continue to deliver small improvements as your business evolves.

Corrective maintenance: Diagnose and resolve defects reported by users or monitoring.
Security maintenance: Dependency updates, patching, access reviews and hardening.
User support: Help-desk support for administrators and end users.
Continuous improvement: A rolling backlog of enhancements and optimisations.

Delivery process

How we deliver it

01
Onboard
Review the system and agree service levels.
02
Monitor
Track health and security.
03
Respond
Resolve tickets by priority.
04
Improve
Regular enhancement releases.

Benefits

Predictable support with clear service levels
Reduced security exposure
Stable performance as usage grows
Software that keeps pace with the business

Capability areas

P1 response within 1 hour
P2 response within 4 hours
Backup & recovery (agreed RPO/RTO)
Refresher training
Change request management

Our work

All projects

HealthcareGovernmentMonitoring
NTP Aspect — GeneXpert Monitoring
SystemOne LLC · National Tuberculosis Control Programme
Connecting GeneXpert TB diagnostic machines across 800+ upazila health complexes for remote monitoring.
View project 5 years
HealthcareGovernmentMobile App
SBCC Activity Monitoring Checklist (SAMCS)
DGHS · BCCP (USAID Ujjiban SBCC project)
A digitised supervisor checklist for SBCC field activity, piloted and scaled in Sylhet and Chattogram divisions.
View project 9 years
ERPManufacturingWeb Application
KMIX ERP — Asphalt & Ready-Mix Operations
Karim Asphalt & Ready Mix Ltd. (Karim Group)
End-to-end ERP for an asphalt and ready-mix producer — part of a 10-year partnership with Karim Group.
View project 10 years