ERP module · Assets & Service
Warranty Management
Honour every warranty with a clear, traceable process.Register sold items, validate warranty claims, manage repairs and replacements, and track service performance across branches and service centres.
Available on request
The problem
Business problems it addresses
- Warranty eligibility is checked manually against paper invoices.
- Customers chase updates because claim status isn't visible.
- Repairs and replacements aren't linked to stock or costs.
- Recurring product faults go unnoticed.
Capabilities
What the module does
- Warranty registration
- Link serial numbers to sales, customers and warranty terms automatically.
- Claim intake
- Log claims with fault details, photos and proof of purchase.
- Eligibility validation
- Check terms, dates and serials before a claim is accepted.
- Repair & replacement
- Track service jobs, parts used and replacement stock.
- Customer updates
- Keep customers informed of status at each stage.
- Fault analysis
- Report on claim volumes and recurring faults by product and supplier.
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Typical workflow
How work flows through it
- 1
Sold items are registered with warranty terms
- 2
A customer submits a claim
- 3
Eligibility is validated and a job is opened
- 4
Repair or replacement is completed
- 5
The claim is closed and costs are recorded
Business benefits
- Faster, fairer claim decisions
- Higher customer trust after the sale
- Controlled warranty costs
- Product quality insight for suppliers
Connected modules
Works best with
Explore Warranty Management for your organisation.
Book a demo or a short consultation. We'll walk through the module using scenarios from your own operations.